SHOP WITH CONFIDENCE!
LOWEST PRICE GUARANTEE...or it’s FREE
We GUARANTEE that we will beat any competitor’s price or it’s FREE! We will NOT be undersold! We are so confident in our pricing that we encourage you to bring us competitor current advertisements, screenshots or price quotes and we will beat their price on the identical item or it’s FREE!
Purchase any item with confidence and if you find a lower advertised price on the identical item after purchase through your day of delivery or pick-up, we will beat the verified competitor’s price or it’s FREE!
Our Lowest Price Guarantee does not apply to special orders, close-outs, floor models, as-is, final sale, clearance, vendor rollbacks, or special purchases.
It applies, one time, to the identical item merchandise with the same vendor SKU, same terms, offers, conditions, delivery fees, and finance offer. Merchandise from buying clubs and auction sites are not applicable. When a competitor’s price is at the Manufacturer’s Minimum Retail Price, the price will be matched to comply with the manufacturer’s policies. See Price Match Terms & Conditions below.
Furniture Policy:
We GUARANTEE that we will beat any competitor’s price or it’s FREE! We will NOT be undersold! We are so confident in our pricing that we encourage you to bring us competitor current advertisements, screenshots or price quotes and we will beat their price on the identical item or it’s FREE!
We understand buying furniture is a big decision, and that you want the purchase to match your style and not be a costly mistake. We want you to be completely satisfied with your purchase. We offer the following Return Policy to help you Make Your Home Great. Upon receipt, carefully examine each piece of delivered furniture. If you notice any damage or imperfections within three days, we’ll schedule a service appointment to correct the issue. If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time reselection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee. The completed return of your merchandise must take place within seven (7) days of receipt of your merchandise. Merchandise must be returned in original condition.
See our Return & Exchange Policy for details on Special Order, Clearance, Floor Samples and outlet merchandise.
Accessory Return Policy:
Regular furniture accessories on display in our showrooms or on our website may be returned for reselection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for reselection or return.
Furniture & Furniture Accessory Reselection & Return Policy:
Special orders are items manufactured based on specific customer request that are not regular showroom merchandise and are not eligible for reselection or return. Close-outs, floor models, as-is, and clearance merchandise sold as final sale are not eligible for reselection or return.
Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Delivery is a service and the original delivery fee is non-refundable. A new delivery fee will be applied to all reselections and returns. Showrooms cannot accept returned furniture and mattress merchandise. Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts. The company reserves the right to inspect the items to determine final disposition upon return. Final inspection may take up to 3 days. Merchandise that is not in the condition as purchased will not be accepted for return or credit.
Mattress Re-Selection Policy:
Your better sleep is our mission. During normal use of your mattress, the materials adjust to your body weight, shape and sleep habits. During this adjustment period, it is common for body impressions to develop, and your body will need time to get used to a better mattress.
A mattress break-in period may take up to 6 weeks. That’s why, with our mattress guarantee, we ask you to sleep on your new mattress for at least 30 nights before reselecting another mattress of equal or greater value.
Our Better Sleep Shop offers a 90-night Sleep Guarantee on our entire mattress collection when purchased as a sleep system with a mattress protector and fitted pillow. If you are not sleeping better after 30 nights and before 90 nights of receipt, please contact Customer Care to discuss your one-time reselection options. The original delivery fee will not be refunded, and a new delivery fee will apply to the new sale. Only mattresses with the original tag of “Do not remove under penalty of law” are eligible under this program.