Furniture Reselection & Return Policy
We understand buying furniture is a big decision.
You want your purchase to match your style and not be a costly mistake.
We want you to be completely satisfied with your purchase.
We offer the following Reselection & Return Policy to help you make your home great.
Notify us within three (3) days of your delivery or pick up to return your furniture purchase or make a one-time reselection of equal or greater value.
The completed return of merchandise or reselection must take place within seven (7) days of your original delivery or original pick-up date.
All one-time reselections require the payment of a new delivery fee for your reselected merchandise.
Delivery is a service and the original delivery fee is non-refundable.
- For White Glove delivered merchandise, reselections are subject to the redelivery fee for your new merchandise. There is no handling fee for this one-time reselection.
- All Threshold Front Door or garage drop-off deliveries or pick-ups will be charged a redelivery fee for your new merchandise and a 20% or $99.95 handling fee, whichever is lower, for this one-time reselection.
All items that are returned for refund will be charged the original delivery fee and a pick-up fee for the returned merchandise.
In addition, all returned furniture will be charged a fifteen percent (15%) restocking fee which will be subtracted from the refund amount.
Mattress Sleep Guarantee
Our Better Sleep Shop offers a 90-night Sleep Guarantee on our entire mattress collection when purchased as a sleep system with a mattress protector and fitted pillow.
If you are not sleeping better after 30 nights and before 90 nights of delivery or pick-up, please contact our Customer Care Team to discuss your one-time reselection options.
All mattress reselections are subject to the Sleep Guarantee policies.
Your better sleep is our mission. During normal use of your mattress, the materials adjust to your body weight, shape and sleep habits.
During this adjustment period, it is common for body impressions to develop and your body will need time to get used to a better mattress.
A mattress break-in period may take up to 4 weeks.
That’s why, with our mattress guarantee, we ask you to sleep on your new mattress for at least 30 nights before reselecting another mattress of equal or greater value.