Return & Exchange Policy
Furniture, Furniture Accessories
We understand buying furniture is a big decision, and that you want the purchase to match your style and not be a costly mistake. We want you to be completely satisfied with your purchase. We offer the following Return Policy to help you Make Your Home Great.
Upon receipt, carefully examine each piece of delivered furniture. If you notice any damage or imperfections, you must contact Customer Care within three days of delivery or pickup. We’ll schedule a service appointment to correct the issue. If you wish to return your furniture for preference reasons you must notify us within 3 days of receipt and the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time re-selection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee. The completed return of your merchandise must take place within seven (7) days of receipt of your merchandise. Merchandise must be returned in original condition.
Furniture accessories on display in our showrooms or on our website may be returned for re-selection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for re-selection or return.
Furniture Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts.
Mattress, Bedding Accessories, Adjustable Bases
A mattress break-in period may take up to 6 weeks. That’s why, with our mattress guarantee, we ask you to sleep on your new mattress for at least 30 nights before reselecting another mattress of equal or greater value.
Our Better Sleep Shop offers a 90-night Sleep Guarantee on our entire mattress collection when purchased as a sleep system with a mattress protector and fitted pillow. If you are not sleeping better after 30 nights and before 90 nights of receipt, please contact Customer Care to discuss your one-time reselection options. The original delivery fee will not be refunded, and a new delivery fee will apply to the new sale. Only mattresses with the original tag of “Do not remove under penalty of law” are eligible under this program.
Any reselection is subject to inspection to ensure merchandise is returned in its original, new condition.
Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Mattress foundations, frames and adjustable powerbases cannot be returned.
As-Is, Clearance, Floor Sample, Clearance Outlet Merchandise:
Clearance, Clearance Outlet merchandise and floor sample items are sold at reduced prices and may include scratches, damages and other imperfections. There are no refunds, exchanges, re-selections or service provided on as-is, close out, floor model, final sale, and clearance merchandise.
Pick up or delivery of clearance items must be completed within 48 hours of your purchase. Clearance items are excluded from our Mattress Sleep Guarantee.
Please thoroughly inspect your clearance purchases and note any imperfections on the “As-Is” form you will be asked to sign for each clearance item you purchase.
Custom Special Order:
Custom Special Order merchandise must be paid for in full or financed at the time of order. Once the manufacturer has started production of your special order merchandise, canceled special orders are subject to a non-refundable service charge of 25% of the special order amount.
Custom Special Order merchandise is not eligible for return for any reason. It is important that you carefully measure your space before placing your order. If your merchandise does not fit in your room (down the hallway, up the stairs, through entrances, etc.) it cannot be returned.
If on occasion, a piece arrives damaged, our trained, master craftsmen will restore the piece(s) to its original condition. Our buyers audit all special order sales agreements for pricing accuracy and completeness. If adjustments are needed, you will be contacted for approval before your order is placed with the manufacturer.
Direct Ship Order:
Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com. Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley showroom in original condition with complete packaging.
All refunds will be given in the form of the original payment. If payment was made by cash or check, a refund check will be mailed from our corporate office within 7-10 days after the product is returned in the original condition and inspection completed. Refunds on bank cards or More for You cards are credited to the card used as payment and will show up as a credit per their policy. When a purchase is made using multiple methods of payment, credit to finance companies is applied first as required by our agreement with them.