We are committed to ensuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in our limited warranty and the manufacturer’s warranty.

Upon being notified of a warranty claim, we will: 1) Inspect the damaged merchandise to determine if the damage qualifies for the warranty repair, 2) If the repair is covered by the warranty, we will provide service in your home at no charge using our third-party technicians,  our distribution center or by the manufacturer depending on the repair needs, 3) If a repair is not possible, a furniture replacement may require authorization by the manufacturer. Should a replacement be authorized, and the original product is no longer available, you will be able to reselect any item up to the original purchase amount or manufacturer prorated amount.

If damage to the merchandise is due to misuse or abuse and is not covered by the warranty, you will be responsible for all costs for the parts and labor.

After the one-year warranty expires, we will assist you in obtaining parts from the manufacturer at your cost, if available. You will be responsible for any shipping and labor costs that may apply.

During service, your More for You billing plan remains in effect if you financed your purchase. Your original promotion period deadline does not change. Monthly payments must be made during service/exchanges on deferred billing plans to avoid late charges or interest.

If merchandise is relocated from the original delivery address or if you are outside of our normal service areas, your merchandise is not eligible for warranty repair services.

Upholstery/Area Rugs: Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. We are not responsible for any of these dye lot variances. Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal damage is found.

Leather is a natural material and surface marks, brand marks, natural scarring, insect bites and variances in color show that the leather is genuine top grain. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.

Wood, marble, granite, slate, stone, and weathered wood are natural products and prone to variations in color, pattern, and density. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a delivery date. Merchandise must be paid in full or financed at the time of purchase to schedule a delivery date and must be delivered within 10 days of arrival to our warehouse to avoid items being reallocated to another customer.

Visit us at www.morrisathome.com/delivery to easily view your order details, monitor the estimated arrival date of your items, manage your delivery, and connect with Customer Care for assistance via Live Chat or by submitting a Contact Us form. Want step by step directions on navigating our website for these tools? Call 1-937-874-7020.

While rare, if there is any damage to your home during delivery it must be reported within 3 days to Customer Care or your sales associate.

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a pick up date. Merchandise must be paid-in-full or financed at the time of purchase to schedule a delivery date and must be delivered or picked up within 10 days of arrival to our warehouse. Due to liability, Morris Furniture Company associates are not permitted to assist with loading and securing merchandise in customer vehicles at our pick up centers. PLAN AHEAD: Bring help to lift and load your purchases and bring all materials to ensure your purchase is transported safely without damage.

Furniture and mattresses may be picked up at the corporate distribution center. Only showroom floor samples may be picked up directly at a showroom.

Customer pick-up is available on all merchandise. Pick-up items come packaged and boxed and are often not assembled.

Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.

In the rare occurrence that an item is determined to have a manufacturer defect after pick-up and the product is in your possession, please notify Customer Care.  Reselections, returns, and exchanges will not be made after items are accepted. Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians. In-home service is available on picked up merchandise when purchased with a protection plan.

Morris Corporate Pick-Up Center
2377 Commerce Center Blvd.
Fairborn, OH 45324

Monday-Saturday: 10am-6pm
Sunday: Closed

Our Full-Service Platinum Delivery is available on all merchandise within a fifty (50) mile radius of our showrooms. Please see your sales associate for a quote to deliver beyond this radius. This service provides the highest level of assembly, inspection, and after-purchase service.

Our Full-Service Platinum Delivery provides complete assembly with your purchase delivered to you. Sit back and relax. We will take care of everything. This service includes:

Our Room of Choice Bronze Delivery allows you to choose the room you want your purchase in, we will leave items in the original packaging, and you can unpack and assemble on your time frame.

Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.

Regular stock items shipped directly to your home from our vendors are eligible for reselection or return for preference reasons by contacting our Customer Care Team within three (3) days of receipt in your home.  Items must be shipped back within 7 days of receipt. Custom special order items are not eligible for cancellation, reselection, exchange or return.  Please visit our FAQ section online for more information about your direct ship purchase.

Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com.

Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley furniture showroom in original condition with complete packaging.