Furniture, Furniture Accessories

We understand buying furniture is a big decision, and that you want the purchase to match your style and not be a costly mistake. We want you to be completely satisfied with your purchase. We offer the following Return Policy to help you Make Your Home Great.

Upon receipt, carefully examine each piece of delivered furniture. If you notice any damage or imperfections, you must contact Customer Care within three days. We’ll schedule a service appointment to correct the issue. If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time re-selection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee. The completed return of your merchandise must take place within seven (7) days of receipt of your merchandise. Merchandise must be returned in original condition.

Furniture accessories on display in our showrooms or on our website may be returned for re-selection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for re-selection or return.

Furniture Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts.

Mattress, Bedding Accessories, Adjustable Bases

A mattress break-in period may take up to 6 weeks. That’s why, with our mattress guarantee, we ask you to sleep on your new mattress for at least 30 nights before reselecting another mattress of equal or greater value.

Our Better Sleep Shop offers a 90-night Sleep Guarantee on our entire mattress collection when purchased as a sleep system with a mattress protector and fitted pillow. If you are not sleeping better after 30 nights and before 90 nights of receipt, please contact Customer Care to discuss your one-time reselection options. The original delivery fee will not be refunded, and a new delivery fee will apply to the new sale. Only mattresses with the original tag of “Do not remove under penalty of law” are eligible under this program.

Any reselection is subject to inspection to ensure merchandise is returned in its original, new condition.

Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Mattress foundations, frames and adjustable powerbases cannot be returned.

As-Is, Clearance, Floor Sample, Clearance Outlet Merchandise:

Clearance, Clearance Outlet merchandise and floor sample items are sold at reduced prices and may include scratches, damages and other imperfections. There are no refunds, exchanges, re-selections or service provided on as-is, close out, floor model, final sale, and clearance merchandise.

Pick up or delivery of clearance items must be completed within 48 hours of your purchase. Clearance items are excluded from our Mattress Sleep Guarantee.

Please thoroughly inspect your clearance purchases and note any imperfections on the “As-Is” form you will be asked to sign for each clearance item you purchase.

Custom Special Order:

Custom Special Order merchandise must be paid for in full or financed at the time of order. Once the manufacturer has started production of your special order merchandise. Canceled special orders are subject to a non-refundable service charge of 25% of the special order amount.

Custom Special Order merchandise is not eligible for return for any reason. It is important that you carefully measure your space before placing your order. If your merchandise does not fit in your room (down the hallway, up the stairs, through entrances, etc.) it cannot be returned.

If on occasion, a piece arrives damaged, our trained, master craftsmen will restore the piece(s) to its original condition. Our buyers audit all special order sales agreements for pricing accuracy and completeness. If adjustments are needed, you will be contacted for approval before your order is placed with the manufacturer.

Direct Ship Order:

Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com. Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley showroom in original condition with complete packaging.

Refunds:

All refunds will be given in the form of the original payment. If payment was made by cash or check, a refund check will be mailed from our corporate office within 7-10 days after the product is returned in the original condition and inspection completed. Refunds on bank cards or More for You cards are credited to the card used as payment and will show up as a credit per their policy. When a purchase is made using multiple methods of payment, credit to finance companies is applied first as required by our agreement with them.

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Service Policy

We are committed to ensuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in our limited warranty and the manufacturer’s warranty.

Upon being notified of a warranty claim, we will: 1) Inspect the damaged merchandise to determine if the damage qualifies for the warranty repair, 2) If the repair is covered by the warranty, we will provide service in your home at no charge using our third-party technicians, our distribution center or by the manufacturer depending on the repair needs, 3) If a repair is not possible, a furniture replacement may require authorization by the manufacturer. Should a replacement be authorized, and the original product is no longer available, you will be able to reselect any item up to the original purchase amount or manufacturer prorated amount.

If damage to the merchandise is due to misuse or abuse and is not covered by the warranty, you will be responsible for all costs for the parts and labor.

After the one-year warranty expires, we will assist you in obtaining parts from the manufacturer at your cost, if available. You will be responsible for any shipping and labor costs that may apply.

During service, your More for You billing plan remains in effect if you financed your purchase. Your original promotion period deadline does not change. Monthly payments must be made during service/exchanges on deferred billing plans to avoid late charges or interest.

If merchandise is relocated from the original delivery address or if you are outside of our normal service areas, your merchandise is not eligible for warranty repair services. 

Limited Warranty Fabric Upholstery Coverage:

Upholstery/Area Rugs: Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. We are not responsible for any of these dye lot variances. Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal damage is found.

Limited Warranty Leather Upholstery Coverage:

Leather is a natural material and surface marks, brand marks, natural scarring, insect bites and variances in color show that the leather is genuine top grain. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.

Limited Warranty Natural Products Coverage:

Wood, marble, granite, slate, stone, and weathered wood are natural products and prone to variations in color, pattern, and density. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.

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Benefits

• Expedited claim services provided by friendly and knowledgeable customer care specialist
• Our specialists provide care an maintenance tips for on-the spot assistance
• When service is needed, highly professional furniture craftsmen are dispatched to your home
• We fulfill our commitment every time; it’s our customer service guarantee

It's As Simple As 1, 2, 3

Contact us at 1-888-585-9488 or online at myprotectall.com Have your furniture receipt and pre-registered protection plan document handy Answer some simple questions from our customer friendly agents.

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How It Works

Auto Registration

Your protection plan will be automatically registered at the time of purchase. This service provides you with a shorter claim filing time if you ever need to report an accident. (Accidents need to be reported within 30 days from date of occurrence)

In Home Care

If cleaning or repair is needed, our in-home technicians provide high quality craftsmanship and professional services.

Product Replacement

In the event that we’re not able to clean or repair your furniture, you will receive a replacement. It is that simple.

Enjoy your new furniture purchase even more with your Premium Protection Plan

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Adjustable Base Protection Coverage

Repair and Replacement Protection for

• Motors/Mechanisms
• Controllers
• Electrical Components
• Power Surge Protection

Sleep peacefully Knowing your Adjustable Base Investment is Protected

Exclusions Apply

• Build-up / Accumulate
• General Soiling
• Pet Damage
• Abuse
• Cracking or Peeling of Fabric or Leather
• Piling or Fraying of the Upholstery
• Odors and fading
• Peeling of fabric
• Scratches that do not penetrate the wood surface
• Scratches to leather, upholstery, or glass surfaces

550 Fairway Drive, Suites 205 

Deerfield Beach, FL 33441 

1-888-585-9488 

MyProtectAll.com

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Delivery

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a delivery date. Merchandise must be paid in full or financed at the time of purchase to schedule a delivery date and must be delivered within 10 days of arrival to our warehouse to avoid items being reallocated to another customer.

What to expect when delivery is scheduled:

• 4 days prior to delivery we'll contact you with a reminder of your delivery date.
• 48 hours prior to delivery we'll contact you with your 3-hour time window. Unfortunately, we cannot accommodate requests for a specific time window.
• On the day of delivery, you will receive a link to track the ETA of your delivery team.
• The delivery team will contact you prior to arriving at your home.

Managing Your Order

Visit us at www.morrisathome.com/manage-order to easily view your order details, monitor the estimated arrival date of your items, manage your delivery, and connect with Customer Care for assistance via Live Chat or by submitting a Contact Us form. Want step by step directions on navigating our website for these tools? Call 1-937-874-7020.

While rare, if there is any damage to your home during delivery it must be reported within 3 days to Customer Care or your sales associate.

Customer Pick Up

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a pick up date. Merchandise must be paid-in-full or financed at the time of purchase to schedule a delivery date and must be delivered or picked up within 10 days of arrival to our warehouse. Due to liability, Morris Furniture Company associates are not permitted to assist with loading and securing merchandise in customer vehicles at our pick up centers. PLAN AHEAD: Bring help to lift and load your purchases and bring all materials to ensure your purchase is transported safely without damage.

Furniture and mattresses may be picked up at the corporate distribution center. Only showroom floor samples may be picked up directly at a showroom.

Customer pick-up is available on all merchandise. Pick-up items come packaged and boxed and are often not assembled.

Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.

Pick Up Policies and Details

• We require proper identification (e.g. driver’s license with photo) at time of pick up. The identification must match the name on the sales order. If someone else is picking up the merchandise for you, notify us of the name of the person in advance. We will require proper identification of that person. Any special requests must be arranged at the time you are setting up your pick-up.
• Merchandise must be picked up within ten (10) days of the original order or within ten (10) days after the product has arrived at the corporate distribution center.
• Customers are responsible for inspecting all merchandise prior to loading and will be asked to acknowledge receipt of merchandise in satisfactory condition upon inspection at our pick-up center. Since many items available for pick up are factory packed and sealed, there may be imperfections that will lead to disappointment if not inspected prior to leaving our pick-up center.
• Due to insurance liability, we are not able to assist in the loading unless a liability release is signed by the customer accepting full responsibility. We do not provide assembly or disassembly of your merchandise during pick up. Assembly by our trained staff is only available with our White Glove Delivery Service. You are responsible for bringing your own padding and rope.
• Morris Furniture Company is not responsible for any damage to merchandise during the customer loading or transportation process. Buyer accepts full responsibility for securing merchandise in or to their vehicles. We do not recommend transporting furniture or mattresses in the back of any open trailer or flatbed truck, on top of any vehicle or vehicle rack.

Warranty Service for Pick Ups

In the rare occurrence that an item is determined to have a manufacturer defect after pick-up and the product is in your possession, please notify Customer Care. Reselections, returns, and exchanges will not be made after items are accepted. Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians. In-home service is available on picked up merchandise when purchased with a protection plan.

Pick-up Center Information

Morris Corporate Pick-Up Center 

2377 Commerce Center Blvd. 

Fairborn, OH 45324 

Monday-Saturday: 10am-6pm 

Sunday: Closed

We offer 2 delivery options for you!

Full-Service Platinum Delivery

Our Full-Service Platinum Delivery is available on all merchandise within a fifty (50) mile radius of our showrooms. Please see your sales associate for a quote to deliver beyond this radius. This service provides the highest level of assembly, inspection, and after-purchase service.

Our Full-Service Platinum Delivery provides complete assembly with your purchase delivered to you. Sit back and relax. We will take care of everything. This service includes:

• Delivery to your home
• Open, inspect, assemble, and prepare your merchandise before arrival
• Inspection of each item before leaving our warehouse
• Installation of glides, hardware, mechanisms, shelf pins, and cords
• Placement of merchandise in your home
• Removal of all packing materials and cartons
• Standard removal of bedding on a one-for-one basis. We reserve the right to refuse removal of soiled or stained mattresses or mattresses that show evidence of possible insect infestation.
• Free In-home service on merchandise under 1-year warranty.

Valid with qualifying mattress purchases of $1,999+. See store for details.

Room of Choice Bronze Delivery

Our Room of Choice Bronze Delivery allows you to choose the room you want your purchase in, we will leave items in the original packaging, and you can unpack and assemble on your time frame.

• Drop off Deliver - We place all furniture inside your home and in your room of choice. The items will remain in their manufacturer's packaging.
• Assembly Required - Our delivery team will not do any assembly; this service requires do-it-yourself assembly.
• Not Included in Room of Choice - Unpacking or unwrapping furniture, removal of packing materials, and any necessary assembly.

Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.

Delivery Reminders

• Customers are responsible for all measurements of doors, elevators, and stairways. Should your piece not fit, delivery fees are non-refundable.
• Our delivery team is NOT PERMITTED to move or handle your existing furniture as specified by our insurance carrier. Please have your room and space ready, making sure all pathways are clear and removing all breakable items in the delivery path.
• Please secure family pets for the safety of our delivery teams and your pets.
• Our delivery team will place entry mats and blankets on the floor in your entry area during inclement weather to protect your floors.
• To ensure the safety of our drivers, snow or other pedestrian obstacles must be removed by you before our drivers can accomplish delivery.
• If a mattress was purchased, we will remove your old mattress on a one-for-one basis. Limit one mattress and foundation for each mattress set purchased. We reserve the right to refuse removal of soiled or stained mattresses or that show evidence of possible insect infestation.
• Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes.
• Difficult or unsafe deliveries (such as window entry) will not be made by our delivery drivers. Hoists and balcony deliveries will not be attempted under any circumstances.
• Deliveries above the third floor (without access to an elevator) are subject to a delivery surcharge fee that must be paid at the time of purchase.
• Deliveries require a responsible adult, age 18 or older, to be present to accept and inspect the merchandise at the time of delivery.
• Delivery damage to your home and property must be reported within 3 days of delivery to Customer Care or your sales associate.
• Damage to your merchandise must be reported within 3 days of delivery or the product will qualify for service and repair only.

Direct Ship Orders:

Regular stock items shipped directly to your home from our vendors are eligible for reselection or return for preference reasons by contacting our Customer Care Team within three (3) days of receipt in your home. Items must be shipped back within 7 days of receipt. Custom special order items are not eligible for cancellation, reselection, exchange or return. Please visit our FAQ section online for more information about your direct ship purchase.

Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com.

Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley furniture showroom in original condition with complete packaging.

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