Your store:
Zip Code:
410228040 Burlington Pike, Florence
Open until: 8:00PM
We understand buying furniture is a big decision, and that you want the purchase to match your style and not be a costly mistake. We want you to be completely satisfied with your purchase. We offer the following Return Policy to help you Make Your Home Great.
Upon receipt, carefully examine each piece of delivered furniture. If you notice any damage or imperfections, you must contact Customer Care within three days. We’ll schedule a service appointment to correct the issue. If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time re-selection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee. The completed return of your merchandise must take place within seven (7) days of receipt of your merchandise. Merchandise must be returned in original condition.
Furniture accessories on display in our showrooms or on our website may be returned for re-selection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for re-selection or return.
Furniture Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts.
A mattress break-in period may take up to 6 weeks. That’s why, with our mattress guarantee, we ask you to sleep on your new mattress for at least 30 nights before reselecting another mattress of equal or greater value.
Our Better Sleep Shop offers a 90-night Sleep Guarantee on our entire mattress collection when purchased as a sleep system with a mattress protector and fitted pillow. If you are not sleeping better after 30 nights and before 90 nights of receipt, please contact Customer Care to discuss your one-time reselection options. The original delivery fee will not be refunded, and a new delivery fee will apply to the new sale. Only mattresses with the original tag of “Do not remove under penalty of law” are eligible under this program.
Any reselection is subject to inspection to ensure merchandise is returned in its original, new condition.
Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Mattress foundations, frames and adjustable powerbases cannot be returned.
Clearance, Clearance Outlet merchandise and floor sample items are sold at reduced prices and may include scratches, damages and other imperfections. There are no refunds, exchanges, re-selections or service provided on as-is, close out, floor model, final sale, and clearance merchandise.
Pick up or delivery of clearance items must be completed within 48 hours of your purchase. Clearance items are excluded from our Mattress Sleep Guarantee.
Please thoroughly inspect your clearance purchases and note any imperfections on the “As-Is” form you will be asked to sign for each clearance item you purchase.
Custom Special Order merchandise must be paid for in full or financed at the time of order. Once the manufacturer has started production of your special order merchandise. Canceled special orders are subject to a non-refundable service charge of 25% of the special order amount.
Custom Special Order merchandise is not eligible for return for any reason. It is important that you carefully measure your space before placing your order. If your merchandise does not fit in your room (down the hallway, up the stairs, through entrances, etc.) it cannot be returned.
If on occasion, a piece arrives damaged, our trained, master craftsmen will restore the piece(s) to its original condition. Our buyers audit all special order sales agreements for pricing accuracy and completeness. If adjustments are needed, you will be contacted for approval before your order is placed with the manufacturer.
Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com. Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley showroom in original condition with complete packaging.
All refunds will be given in the form of the original payment. If payment was made by cash or check, a refund check will be mailed from our corporate office within 7-10 days after the product is returned in the original condition and inspection completed. Refunds on bank cards or More for You cards are credited to the card used as payment and will show up as a credit per their policy. When a purchase is made using multiple methods of payment, credit to finance companies is applied first as required by our agreement with them.
Morris Furniture Company, the operator of Morris Home, Ashley, Better Sleep Shop, Morris Outlet and Ashley Outlet showrooms in Dayton, Cincinnati, Columbus, and Northern Kentucky, provides a one-year limited warranty and honors all manufacturer limited warranties with coverage of parts and labor for one year from the date of delivery or pick-up. We reserve the right to inspect the furniture in your home, repair the furniture in your home or pick up the furniture for repair. A service fee is required on all in-home warranty services on items delivered through our Bronze Delivery - Room of Choice or picked up at our pickup center if purchased without a Protection Plan.
Morris Furniture Company grants or implies no warranties of performance on any of its products. Please note, under no circumstances are we liable for any special, incidental, indirect, or consequential damages, even if we are informed of their possibility.
This limited warranty covers all furniture purchases, excluding Outlet clearance merchandise or discontinued items marked “As Is” unless purchased with a Protection Plan. Some products include additional parts limited warranties. All products carry a maximum one-year labor limited warranty. Warranties for commercial use are not offered by our manufacturers.
We are committed to ensuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in our limited warranty and the manufacturer’s warranty.
Upon being notified of a warranty claim, we will: 1) Inspect the damaged merchandise to determine if the damage qualifies for the warranty repair, 2) If the repair is covered by the warranty, we will provide service in your home at no charge using our third-party technicians, our distribution center or by the manufacturer depending on the repair needs, 3) If a repair is not possible, a furniture replacement may require authorization by the manufacturer. Should a replacement be authorized, and the original product is no longer available, you will be able to reselect any item up to the original purchase amount or manufacturer prorated amount.
If damage to the merchandise is due to misuse or abuse and is not covered by the warranty, you will be responsible for all costs for the parts and labor.
After the one-year warranty expires, we will assist you in obtaining parts from the manufacturer at your cost, if available. You will be responsible for any shipping and labor costs that may apply.
During service, your More for You billing plan remains in effect if you financed your purchase. Your original promotion period deadline does not change. Monthly payments must be made during service/exchanges on deferred billing plans to avoid late charges or interest.
If merchandise is relocated from the original delivery address or if you are outside of our normal service areas, your merchandise is not eligible for warranty repair services.
Upholstery/Area Rugs: Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. We are not responsible for any of these dye lot variances. Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal damage is found.
Leather is a natural material and surface marks, brand marks, natural scarring, insect bites and variances in color show that the leather is genuine top grain. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.
Wood, marble, granite, slate, stone, and weathered wood are natural products and prone to variations in color, pattern, and density. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.
Lounge on your couch. Put your feet on your desk. Host a big dinner. With a PROTECTALL™ Plan your purchase is protected, giving you the freedom to fully enjoy your things.
Contact us at 1-888-585-9488 or online at myprotectall.com Have your furniture receipt and pre-registered protection plan document handy Answer some simple questions from our customer friendly agents.
Your protection plan will be automatically registered at the time of purchase. This service provides you with a shorter claim filing time if you ever need to report an accident. (Accidents need to be reported within 30 days from date of occurrence)
If cleaning or repair is needed, our in-home technicians provide high quality craftsmanship and professional services.
In the event that we’re not able to clean or repair your furniture, you will receive a replacement. It is that simple.
Enjoy your new furniture purchase even more with your Premium Protection Plan
Sleep peacefully Knowing your Adjustable Base Investment is Protected
Purchase any item with confidence and if you find a lower advertised price on the identical item after purchase through your day of delivery or pick-up, we will beat the verified competitor’s price or it’s FREE. Our Lowest Price Guarantee does not apply to special orders, close-outs, floor models, as-is, final sale, clearance, vendor rollbacks, or special purchases.
*It applies, one time, to the identical item merchandise with the same vendor SKU, same terms, offers, conditions, delivery fees, and finance offer. Merchandise from buying clubs and auction sites are not applicable. When a competitor’s price is at the Manufacturer’s Minimum Retail Price, the price will be matched to comply with the manufacturer’s policies.
Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a delivery date. Merchandise must be paid in full or financed at the time of purchase to schedule a delivery date and must be delivered within 10 days of arrival to our warehouse to avoid items being reallocated to another customer.
Visit us at www.morrisathome.com/manage-order to easily view your order details, monitor the estimated arrival date of your items, manage your delivery, and connect with Customer Care for assistance via Live Chat or by submitting a Contact Us form. Want step by step directions on navigating our website for these tools? Call 1-937-874-7020.
While rare, if there is any damage to your home during delivery it must be reported within 3 days to Customer Care or your sales associate.
Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a pick up date. Merchandise must be paid-in-full or financed at the time of purchase to schedule a delivery date and must be delivered or picked up within 10 days of arrival to our warehouse. Due to liability, Morris Furniture Company associates are not permitted to assist with loading and securing merchandise in customer vehicles at our pick up centers. PLAN AHEAD: Bring help to lift and load your purchases and bring all materials to ensure your purchase is transported safely without damage.
Furniture and mattresses may be picked up at the corporate distribution center. Only showroom floor samples may be picked up directly at a showroom.
Customer pick-up is available on all merchandise. Pick-up items come packaged and boxed and are often not assembled.
Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.
In the rare occurrence that an item is determined to have a manufacturer defect after pick-up and the product is in your possession, please notify Customer Care. Reselections, returns, and exchanges will not be made after items are accepted. Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians. In-home service is available on picked up merchandise when purchased with a protection plan.
Morris Corporate Pick-Up Center
2377 Commerce Center Blvd.
Fairborn, OH 45324
Monday-Saturday: 10am-6pm
Sunday: Closed
Our Full-Service Platinum Delivery is available on all merchandise within a fifty (50) mile radius of our showrooms. Please see your sales associate for a quote to deliver beyond this radius. This service provides the highest level of assembly, inspection, and after-purchase service.
Our Full-Service Platinum Delivery provides complete assembly with your purchase delivered to you. Sit back and relax. We will take care of everything. This service includes:
Valid with qualifying mattress purchases of $1,999+. See store for details.
Our Room of Choice Bronze Delivery allows you to choose the room you want your purchase in, we will leave items in the original packaging, and you can unpack and assemble on your time frame.
Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.
Regular stock items shipped directly to your home from our vendors are eligible for reselection or return for preference reasons by contacting our Customer Care Team within three (3) days of receipt in your home. Items must be shipped back within 7 days of receipt. Custom special order items are not eligible for cancellation, reselection, exchange or return. Please visit our FAQ section online for more information about your direct ship purchase.
Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com.
Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley furniture showroom in original condition with complete packaging.
Morris Home is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. To assist in achieving accessibility within the website, we design and develop the website to be substantially conformant in accordance with WCAG 2.1 level AA. We are on an ongoing basis assessing the website to improve and maintain these accessibility standards and guidelines.
We welcome your feedback on the accessibility of www.morrisathome.com. Please let us know if you encounter accessibility barriers on the website so that we can work with you to provide the information you seek and to improve the accessibility of the website.
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Morris Furniture Co., Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.
We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error, and we will do our best to correct it. We endeavor to list complete and accurate web data as possible. However, due to the sheer quantity of information, complex computer integration, human error and the automated nature of the web, web content may sometimes be inadvertently erroneous. We apologize for any inconvenience this may cause and ask that you contact us directly or visit our stores to confirm information about pricing, color, features, dimensions, availability and special order lead times.
Please note that some website picture are for illustration purposes only and may vary from actual items available in our showroom. We recommend visiting our showroom prior to purchase to ensure that the fabric, color, and finish meet your expectations.
Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping and cart/browse reminders). No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Collection of Information: We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and/or email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages. We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service. For example, we use cookies to track the items in your Shopping Cart and may use that information to send you triggered text campaigns (e.g., sending you personalized text messages such as shopping cart reminders, browse reminders).No mobile information will be shared with third parties/affilates for marketing purposes. All the above categories exclude text messages. Message frequency will vary. Msg & data rates may apply, Reply STOP, Reply HELP. Reply HELP for help or email
By making a purchase you agree to receive promotional, personalized, and/or exclusive offer email communication. You may opt out at anytime. By reserving the item price(s) in our system via a quote in-store, you agree to receive transactional email and SMS related communication regarding the quote.